Delivering Happiness to Pets & Owners across Australia
At Pacific Pet Supplies, we make shipping fast, affordable, and hassle-free! Whether you need everyday essentials or urgent pet supplies, we’ve got you covered.
Is Shipping Free?
We offer low-cost shipping rates via Australia Post, and all orders include tracking. Shipping costs are calculated at checkout based on your location.
Do You Offer Express Shipping?
Yes! If you need your order as soon as possible, simply select Express Shipping at checkout, and we’ll prioritise your order for the fastest delivery.
How Long Does Delivery Take?
Delivery times depend on your location and the shipping service available in your region. For the most accurate estimate, you can use the delivery time calculators provided by our carriers:
Australia Post: Check estimated delivery times here (use our postcode 4300 as the origin).
DHL: Check estimated delivery times here (use our postcode 4300 as the origin).
When Will My Order Be Dispatched?
Orders placed before 1 PM (AEST) on in-stock items are usually shipped the same business day.
Orders placed after 1 PM (AEST) will be shipped the next business day.
Which Carrier Do You Use?
To ensure your order arrives smoothly, we partner with trusted global carriers:
Australia: All local orders ship with Australia Post.
International (outside the US): Most orders are shipped with DHL, while Australia Post currently services the UK and Israel.
United States: Shipped with DHL eCommerce (DDP – Delivered Duty Paid). Please note that some US territories (Guam, Puerto Rico, Virgin Islands, Mariana Islands, and American Samoa) are currently unavailable.
Do You Ship Internationally?
Yes! We ship to multiple countries and offer Express Mail Service to select destinations. You can check international shipping costs by entering your location at checkout.
Have more questions? Contact us—we’re happy to help!
